Impartial benchmark of airport commercial services

ASQ Retail is part of ACI's ASQ initiative and is designed to provide a bias-free, statistically accurate reflection of service levels, as experienced by the passenger.

Designed by airports, for airports and only for airports

ASQ Retail was developed at the request of a number of airports who wished to complement the information obtained from the ASQ Survey with a dedicated benchmark of airport commercial services. The content of the survey is based on discussions held with over 30 airports around the world in order to identify current best practice as well their needs for commercial research.

Consistent, comparable management data

ASQ is trusted by over 220 major airports around the world. The main reason for this success is that ASQ programmes have been designed to provide reliable, unbiased information and to identify actual levels of performance. This means the data can be trusted and used for informed business and strategic decisions.

A coherent market & business analysis strategy

ASQ Retail is not a stand alone survey but is part is part of a global initiative to help airports improve their passenger experience. ASQ Retail results are compatible with the results of the main ASQ Survey. ASQ offers a co-ordinated approach for measuring service quality. ASQ Survey shows passenger perceptions; ASQ Performance shows airport performance according to defined levels of service. ASQ Assured accreditation demonstrates to the world the airport's commitment to service quality.

• ASQ SURVEY
• ASQ PERFORMANCE
• ASQ ASSURED

• ASQ RETAIL

• Benefits
• Using ASQ Retail
• Methodology
• Deliverables
• Participating Airports

• ASQ MANAGEMENT