ASQ Performance Benefits
Designed by airports, for airports and only for airports
ASQ Performance was developed at the request of a number of airports who wished a complement the information obtained from the ASQ Survey with actual measures of the service delivered. Faced with a wide range of different methodologies and measurements, airports worldwide have agreed to standardize performance measurements on 16 KPIs and one unique methodology - ASQ Performance.
Turnkey solution for measuring service delivery
Based on best practice from airports around the world, ASQ Performance offers a swift, reliable and cost-effective solution for airports requiring clear and comparable management information on their service delivery. ASQ Performance provides unique measurement software and a clear methodology which facilitates the implementation of the programme. The definitive ASQ methodologies give a consistent approach to measurement of customer service that can be used and trusted by all parts of the airport.
Significantly lower research costs
ASQS and ASQP together allow airports to benefit from economies of scale and a unified approach to their business analysis research. Many airports are subsequently able to cancel a myriad of conflicting, small internal surveys.
A coherent, market and business analysis strategy
ASQ offers a co-ordinated approach for measuring service quality. ASQ Survey shows passenger perceptions, ASQ Performance shows airport performance according to defined levels of service. ASQ Assured accreditation demonstrates to the world the airport’s commitment to service quality.
Consistent, comparable management data
ASQ is trusted by over 130 major airports around the world. Together, ASQ Survey and ASQ Performance provide a secure and consistent set of management information for taking business decisions. There is no need to wonder about politics. ASQ programmes are designed to provide reliable, unbiased information and to identify actual levels of performance.
